Payment policy

Last updated: 10/10/2025

Thank you for your purchase from MB1. This payment policy describes the accepted payment methods, currency, our security measures, and important information regarding your transactions on www.mb1health.com.

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1. Accepted payment methods

We accept the following secure payment options:

  • Credit/Debit cards: Visa, MasterCard, American Express, Maestro, Paypal etc.

  • Digital Wallets: PayPal, Apple Pay, Google Pay, etc.

  • "Buy now, pay later": Klarna, Afterpay, etc.

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2. Payment currency

All prices listed on our website are in EUR.

If you shop outside of Germany, your bank may charge currency conversion or international transaction fees. Please check with your bank or payment provider.

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3. Payment processing

Payments are processed securely through our external payment providers. We do not store your complete credit card data on our servers.

As soon as your payment has been authorized, you will receive an order confirmation by email.

If the payment fails or is rejected, your order will not be processed.

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4. Taxes & VAT.

All prices include sales tax, where applicable.

For purchases outside of Germany, import duties and local taxes may apply upon delivery (see our shipping policy).

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5. Payment security

We take the security of your payments seriously. Our checkout is protected by:

  • SSL encryption

  • PCI-DSS compliant payment gateways

  • Measures to protect against fraud

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6. Failed or cancelled payments

If your payment fails:

  • Please check your billing information and card details.

  • Try an alternative payment method.

  • Contact your bank or card provider.

  • Or contact us at support@mb1health.com

We reserve the right to cancel orders if payment is not received or if there is suspicion of fraud.

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7. Refunds

If you are eligible for a refund (see our Returns & Refunds Policy), the refund will be issued to the original payment method within 3-10 business days, depending on your bank.

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8. Contact

For questions or problems regarding payments:

Email: Support@mb1health.com

Phone: +49 176 11182009

Business hours: 9 AM – 6 PM, Monday to Saturday