MB1 Health — Return & Refund Policy

Last updated: July 15, 2026

At MB1 Health, your satisfaction matters to us. If you are not completely happy with your purchase, we offer a straightforward return process under the terms below.

1. 90-Day Money-Back Guarantee (First Purchase Only)

We stand behind the quality of our products. That is why we offer a 90-day money-back guarantee on your first purchase of any product.

If you are not satisfied with your first purchase, contact us within 90 days of the delivery date at support@mb1health.com. Our customer care team will review your request and work with you on a solution.

Important details:

• The guarantee applies only to the first purchase of a given MB1 Health product.
• It is limited to one refund per product type, per customer (one time only).
• On multi-unit orders, only unopened bottles are eligible for a refund. An opened bottle within a multi-pack is considered used and is not eligible.
• Shipping, handling, and optional shipping-protection fees are non-refundable.
• Approved refunds may be subject to a 10% restocking and processing fee.
• If you choose a replacement, exchange, or store credit, the 90-day money-back guarantee no longer applies to that order.
• Refunds are issued only to the original payment method.

How eligibility is assessed:

• Unopened product returned within 90 days of delivery at the customer's expense: eligible for a refund of the product price, less the 10% restocking fee and the original shipping, handling, and protection fees.
• Opened, partially used, or used product: not eligible for a full refund. As a goodwill gesture, our team may offer a partial refund or store credit at its discretion.
• Multi-bottle orders: only unopened bottles are eligible.

This guarantee is a voluntary benefit offered by MB1 Health and is in addition to your statutory rights.

2. Return Requirements

You may return your item(s) within 30 days of receiving your order.

To be eligible for a return, the item must be:

• unused and in its original condition
• complete with all original packaging, labels, and accessories
• accompanied by proof of purchase (e.g., order number or receipt)

Items that do not meet these conditions may be declined or subject to a restocking fee.

3. Items That Cannot Be Returned

The following items are not eligible for return:

• Gift cards
• Final-sale or clearance items
• Opened or unsealed supplements (for health and safety reasons)
• Opened topical products such as serums (for hygiene reasons)

Please note: opened products may still be covered under the 90-day money-back guarantee (see Section 1).

4. Restocking Fee

Returned items may be subject to a 10% restocking fee depending on the condition of the goods after inspection. This fee is deducted from the refund amount.

5. Return Shipping Costs

Return shipping costs are paid by the customer. If you are responsible for the return, we recommend a trackable shipping service. We are not liable for lost or undelivered returns.

6. How to Request a Return

To start a return, please contact us at:

Email: support@mb1health.com
Subject: Return Request – Order # [your order number]

Once your return is approved, we will send you the return address and detailed instructions. Returns sent without prior authorization may be declined.

7. Refunds

Once your return has been received and inspected, we will let you know whether your refund is approved or declined.

If approved, your refund will be issued to the original payment method. Refund processing time: up to 10 business days, depending on your bank or payment provider.

Please note:

• Shipping costs (original or return) are non-refundable.
• Any restocking or processing fees are deducted from the refund amount.

8. Subscriptions (Subscribe & Save)

Subscription orders are not covered by the 90-day money-back guarantee.

The 90-day guarantee applies only to the very first one-time order or the very first subscription delivery of a given product. All further subscription deliveries are excluded from the guarantee. Unopened items from a subscription delivery are still subject to the general return requirements (see Section 2).

Managing your subscription: to manage, pause, skip, or cancel your subscription, use your customer account or the subscription portal, or email us at support@mb1health.com with your order number and the change you would like. We will confirm the change within 24 to 48 hours.

Please make changes or cancellations before your next billing date. Subscription deliveries that have already been processed or shipped can no longer be canceled and will be handled through the return and refund process described above.

9. Exchanges

We do not currently offer direct product exchanges. If you would like to exchange an item, please return it for a refund and place a new order.

10. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

• a clear photo of the item
• your order number

We will replace the item or refund you at no additional cost.

11. Late or Missing Refunds

If you have not received your refund yet:

• check your bank account again
• contact your credit card company — it may take some time before the refund is posted
• contact your bank — processing times can vary

If you have done all of this and still have not received your refund, please contact us at support@mb1health.com.

12. Contact

For questions about returns, refunds, or this policy, reach us at:

Email: support@mb1health.com
Phone: +1 (307) 370-1853