Payment policy

Last updated: 10/10/2025

Thank you for shopping at MB1 Health. This payment policy describes the accepted payment methods, currency, our security measures, and important information about your transactions on www.mb1health.com.

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1. Accepted payment methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Maestro, Paypal etc.

  • Digital wallets: PayPal, Apple Pay, Google Pay, etc.

  • "Buy now, pay later": Klarna, Afterpay, etc.

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2. Payment currency

All prices listed on our website are in EUR.

If you are shopping outside of Germany, your bank may charge conversion or international transaction fees. Please check with your bank or payment provider.

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3. Payment processing

Payments are processed securely through our external payment service providers. We do not store your full credit card details on our servers.

Once your payment has been authorized, you will receive an order confirmation via email.

If your payment fails or is rejected, your order will not be processed.

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4. Taxes & VAT

All prices include VAT where applicable.

For purchases outside of Germany, import duties and local taxes may apply upon delivery (see our shipping policy).

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5. Payment security

We take the security of your payments seriously. Our checkout is protected by:

  • SSL encryption

  • PCI-DSS compliant payment gateways

  • Fraud prevention measures

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6. Failed or cancelled payments

If your payment fails:

  • Please check your billing details and card information.

  • Try an alternative payment method

  • Contact your bank or card issuer

  • Or contact us at support@mb1health.com.

We reserve the right to cancel orders if no payment is received or if fraud is suspected.

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7. Refunds

If you are entitled to a refund (see our Returns & Refunds Policy ), the refund will be issued to the original payment method within 10 working days, depending on your bank.

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8. Contact

For questions or problems regarding payments:

Company name: Trag Group LLC

Online shop name: MB1 Health

Company registration number : 35-2887351

Company address: 30 N Gould St Ste R Sheridan Wyoming 82801 United States.

E-mail: support@mb1health.com.

Phone: +49 176 55972778

Business hours: 9am – 6pm CET, Monday to Saturday.