Shipping policy

Shipping Policy

Last updated: July 15, 2026

Thank you for shopping with MB1 Health. This shipping policy explains the terms for processing, shipping, and delivering your order. We want to be fully transparent so you can shop with confidence.

1. Processing Time

Orders are processed on business days only, Monday through Saturday, excluding public holidays.

Order processing time: 1–3 business days.

Orders placed after 5:00 PM MST are processed on the next business day. Orders placed on weekends or public holidays are processed on the next business day.

2. Shipping Time

Once your order has been processed, it is handed to the carrier for delivery.

Estimated shipping times:

  • United States: 5–8 business days
  • Germany, Austria, Switzerland: 5–8 business days

Please note: shipping times are estimates and may vary based on the carrier, customs, or unforeseen delays.

3. Total Delivery Time

Total delivery time = processing time + shipping time.

Shipping regions: United States, Germany, Austria, Switzerland.

4. Shipping Days

Orders ship Monday through Saturday. No shipments are sent on Sundays or public holidays.

5. Order Cut-Off Time

For same-day processing, orders must be placed before 5:00 PM MST on a business day. Orders placed after this time are processed on the following business day.

6. Shipping Costs

Standard shipping rates:

  • United States: USD 4.99
  • Germany, Austria, Switzerland: Free

Shipping costs are shown at checkout based on your destination and order value.

7. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order on our tracking page.

8. Duties, Taxes & Customs

Depending on your location and applicable regulations, import taxes, duties, or customs fees may apply to your order and are the responsibility of the recipient. We are not responsible for delays caused by customs clearance.

9. Delays & Exceptions

While we do our best to deliver on time, delays can occur due to:

  • weather conditions
  • carrier delays
  • customs inspections
  • incorrect or incomplete addresses

Please make sure your shipping details are correct at checkout.

10. Questions?

For shipping questions, please contact us at:

Company name: Trag Group LLC
Online store name: MB1 Health
Company address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Email: support@mb1health.com
Phone: +1 (307) 370-1853